The CTC HelpDesk Needs YOUR Help!

We are continually looking for ways to improve our services at the Fort Hays State University Computing and Telecommunication Center HelpDesk. We value your opinion and would like to hear from you! Please take a moment to fill out and submit this brief questionnaire. All responses will be kept completely confidential.

Thank you in advance for your participation!

1. What is your current status?

  Freshman      Graduate Student   
  Sophomore      Faculty / Staff   
  Junior   
  Senior      Other:      


2. What type of classes are you currently taking? (Check all that apply.)

  Virtual College      On-Campus   


3. Where do you live?

  FHSU Residence Hall      In Hays, KS (off campus)      Outside of Hays   


If you live outside of Hays, please specify:

  In Kansas      In the United States      Outside the United States   


4. How have you heard about the CTC HelpDesk? (Check all that apply.)

  A Friend       Pamphlets       Campus Directory / Handbook   
  Instructor / Advisor      Posters / Flyers      Orientation / Training Session   
  Web Site      University Leader      Academic Planner / Tiger Guidebook    
  E-Mail Notices      CTC HelpDesk News    Other:      


5. How well do our office hours meet your needs?
   (Please see http://www.fhsu.edu/ctc/helpdesk/hours.shtml  for our current office hours.)
  Poor
  Fair
  Average
  Good
  Excellent
6. How would you rate your level of skill using computers?
  Beginner
  Novice
  Average
  Advanced
  Expert
7. What types of Internet access have you used? (Check all that apply.)

  Cable Modem or DSL connection      Computer labs at FHSU    
  Non-FHSU Wireless connection       Ethernet connection in FHSU residence hall    
  Non-FHSU Dial-Up connection       Network connection in FHSU office   
  FHSU Wireless connection     Other:       

Technical Support Services

(If you have never contacted us for technical support or information, please skip to question 13.)

1. What was the nature of your request(s) for assistance or information?
   (Check all that apply.)

     TigerTracks      E-Mail (Scatcat / Lotus Notes)      Online Library Resources   
     Wireless Internet      Blackboard       Scanning / Customer Workstation Use   
     Sofware Center      Virus Information     Other:       
   

2. On average, how many contacts did it take to resolve your problem or answer your question?
  1
  2
  3 or more
  Not Resolved / Answered
3. How helpful was the person(s) who assisted you?
  Not Helpful
  Somewhat Helpful
  Helpful
  Very Helpful
  Not Courteous
  Somewhat Courteous
  Courteous
  Very Courteous
  Not Professional
  Somewhat Professional
  Professional
  Very Professional
4. How helpful were our Web pages? ( http://www.fhsu.edu/ctc/helpdesk/)
  Not Helpful
  Somewhat Helpful
  Helpful
  Very Helpful
  Not Applicable   

5. How helpful was our e-mail support? ( helpdesk@fhsu.edu)
  Not Helpful
  Somewhat Helpful
  Helpful
  Very Helpful
  Not Applicable

Your Comments

(Your comments are greatly appreciated!)

1. How do you rate our service overall?
  Poor
  Fair
  Average
  Good
  Excellent
2. What changes would you like to see or new services would you like us to provide in the future?
3. Additional comments?

4. If you would like to receive a response to your comments, please provide necessary contact information below:

   Name                     
   Phone Number    
   E-mail Address   

Thank you for your participation!

Information received from this survey will be used to improve our services. We greatly appreciate your feedback!